Help Desk

Our goal is to improve your business

Your success is our main goal. Just as you provide high-touch service to your clients, you deserve high-touch service from your IT partner. External IT offers comprehensive service and support including 24×7 end user help desk, local support, security awareness training, and even help during a regulatory audit.

SPOC

Single Point Of Contact for IT interruptions.

7/24/365

Computer & Software consultation

Ticketing

Problem escalation & problem resolution

Tracking

Tracking capabilities in all incoming problems

Reporting

The helpdesk in-depth report shows you an overview of all the important metrics

Questions?

At your side

Knowledge Management

Our Help Desk have a system that improves operational efficiencies by reducing the time spent to rediscover previous incidents or problems.

Problem Management

Our Help Desk have a system that gathers information during incident management to help spot problems. This system will identify the root cause of frequent recurring incidents by capturing information in a knowledge base.

Access Management

Our Help Desk act as the keepers of the user accounts along with password resets. Single ownership by the Help Desk will ensure quicker response time for end users with user or password problems.

Service Catalog

Our Help Desk have a published service catalog, ideally with pricing information included and with detailed service descriptions.

QUESTIONS? Call our support team at + 352 26 67 64 90

Innovative service management to drive digital transformation